HydroFoamer Troubleshooting

Below are common conditions that are often addressed by our Technical Service department. Click on a condition below for product-specific troubleshooting. If you do not see your question listed, please feel free to contact Customer Service.

If you would like to troubleshoot a different product, click here.

No Concentrate Draw: Cause: Clogged check valve
Solution: Clean or replace

Cause: Metering tip clogged
Solution: Rinse in hot water or replace: DO NOT REAM CLEAN!

Cause: Eductor clogged
Solution: Clean or replace

Cause: Clogged water inlet
Solution: Clean screen

Cause: Clogged foot strainer
Solution: Clean or replace

Cause: Low water pressure and/or volume
Solution: Clean or replace

Cause: Check valve not screwed into eductor firmly
Solution: Tighten, but DO NOT OVERTIGHTEN!

* In hard water areas, scale may form inside the discharge end of the eductor, as well as in other areas of the unit that are exposed to water. This scale may be removed by soaking the eductor in a descaling solution (deliming solution). To remove an eductor located in the cabinet, firmly grasp water valve and unthread eductor. Replace in same manner. Alternatively, a scaled eductor can be cleaned (or kept from scaling) by drawing the descaling solution through the unit. Operate the unit with the suction tube in the descaling solution. Operate the unit until solution is drawn consistently, then flush the unit by drawing clear water through it for a minute. Replace concentrate container and put suction tube into concentrate.
Weak Foaming Action: Cause: Clogged water inlet strainer
Solution: Clean or replace

Cause: Water pressure too low
Solution: Minimum 25 PSI required

Cause: Water temperature too high
Solution: Use lower temp water source (Concentrate flow decreases above 140 degrees F water)