MaxiMizer Troubleshooting
Below are common conditions that are often addressed by our Technical Service department. Click on a condition below for product-specific troubleshooting. If you do not see your question listed, please feel free to contact Customer Service.
If you would like to troubleshoot a different product, click here.
- Excess Concentrate Draw
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Cause: Cause: Metering tip not in place
Solution: Press correct tip firmly into barb on eductorCause: Chemical above eductor
Solution: Place concentrate below the eductor - Excess Foaming in Discharge
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Cause: Air leak in pick-up tube
Failure Of Unit To Turn Off
Solution: Put a clamp on tube or replace tube if brittleCause: Water valve parts dirty or defective
Solution: Clean or replace with valve parts kitCause: Magnet does not fully return
Solution: Ensure magnet moves freelyCause: Push button stuck
Solution: Remove button and clean cabinet/button to remove any dirt lodged in slide recess - No Concentrate Draw
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Cause: Clogged foot valve
Solution: Clean or replaceCause: Metering tip or eductor has scale build-up
Solution: Clean (descale)* or replaceCause: Low water pressure
Solution: Minimum 20 PSI (with water running) required to operate unit properlyCause: Discharge tube(s) not in place or flooding ring missing from inner discharge tube
Solution: Push tube firmly onto eductor discharge hose barb; be sure inner discharge tube is installed and has flooding ringCause: Concentrate container empty
Solution: Replace with full containerCause: Inlet hose barb not screwed into eductor tightly
Solution: Tighten, but do not overtightenCause: Clogged water inlet strainer
Solution: Disconnect inlet water line and clean strainer* In hard water areas, scale may form inside the discharge end of the eductor, as well as in other areas of the unit that are exposed to water. This scale may be removed by soaking the eductor in a descaling solution (deliming solution). To remove an eductor located in the cabinet, firmly grasp water valve and unthread eductor. Replace in same manner. Alternatively, a scaled eductor can be cleaned (or kept from scaling) by drawing the descaling solution through the unit. Operate the unit with the suction tube in the descaling solution. Operate the unit until solution is drawn consistently, then flush the unit by drawing clear water through it for a minute. Replace concentrate container and put suction tube into concentrate.
- No Discharge
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Cause: No water
Solution: Open water supplyCause: Magnetic valve not functioning
Solution: Install valve parts kitCause: Excessive water pressure
Solution: Install regulator if water pressure exceeds 60 PSI (flowing)Cause: Eductor clogged
Solution: Clean* or replace* In hard water areas, scale may form inside the discharge end of the eductor, as well as in other areas of the unit that are exposed to water. This scale may be removed by soaking the eductor in a descaling solution (deliming solution). To remove an eductor located in the cabinet, firmly grasp water valve and unthread eductor. Replace in same manner. Alternatively, a scaled eductor can be cleaned (or kept from scaling) by drawing the descaling solution through the unit. Operate the unit with the suction tube in the descaling solution. Operate the unit until solution is drawn consistently, then flush the unit by drawing clear water through it for a minute. Replace concentrate container and put suction tube into concentrate.
- Water Discharge From Air Vents On Eductor
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Cause: Restricted discharge hose
Solution: Be sure discharge tube is not immersed, kinked, or elevated. Be sure there is no liquid in the discharge tube when beginning to operate dispenserCause: High water pressure
Solution: Install pressure regulator if flowing water pressure exceeds 60 PSI (flowing)