Sprite Troubleshooting

Below are common conditions that are often addressed by our Technical Service department. Click on a condition below for product-specific troubleshooting. If you do not see your question listed, please feel free to contact Customer Service.

If you would like to troubleshoot a different product, click here.

Dead or No Display

Confirm main power connection voltage with a volt meter. Check fuse if optional fuse kit is installed. Substitute transformer followed by the printed circuit board to determine fault.

Excess Detergent Consumption

7.4.1 Probe Mode

Check probe for scaling and measure wash solution via titration kit or by other means. If detergent us at proper concentration, troubleshoot the dish machine for clogged drains, excessive fresh water feedback, etc.

7.4.2 Probe-less Mode

Confirm that initial charge is dispensed only one time per initial fill. if you experience multiple initial charge feeds (Automatic/Conveyor mode only) review initial charge wiring connection. All other modes, adjust initial charge and dose adjustments accordingly.

No Detergent Feed

7.3.1 Probe Mode

Temporarily disconnect probe wire with detergent signal on to force detergent feed.

If detergent feeds, check for probe scaling and check detergent setpoint setting.

If detergent does not feed, substitute pump motor (or solenoid coil) followed by the printed circuit board to determine fault.

7.3.2 Probe-less Mode

Confirm that unit is in a detergent feed condition as determined by rinse/initial charge signal inputs and initial charge/dose adjustments.

If detergent does not feed, substitute pump motor (or solenoid coil) followed by the printed circuit board to determine fault.

No Rinse Feed

Rinse feed is locked out under the following conditions:

  • Probe-less/Door/Automatic Initial Charge modes - Rinse is locked out after Initial Charge begins until the following rack (rinse signal) occurs.
  • Probe Mode - detergent signal did not occur within 90 seconds prior to rinse signal (Rinse Saver feature).
  • If not in one of the above conditions and rinse does not feed, substitute pump motor followed by the printed circuit board to determine fault.