UltraDose Troubleshooting

Below are common conditions that are often addressed by our Technical Service department. Click on a condition below for product-specific troubleshooting. If you do not see your question listed, please feel free to contact Customer Service.

If you would like to troubleshoot a different product, click here.

Unit Is Not Pumping Fluid

If the motor is turning

check level of drain treatment supply
check for air leaks in the supply tubing connection to pump tube stems
check for clogs in inlet and outlet tubes
insure pump tube is not at all twisted
check pump tube. As it wears out, the amount of fluid pumped decreases. Change tube

If the motor is not turning

ensure programmer is functioning: Try to run pump manually (see page 3 of the instruction manual)
check program: Be sure both switches are in center position for programmed dispensing
check to insure wires from the electronic control to the motor are secure
ensure that wire from batteries to electronic control is secure
check battery condition. Try new batteries. BE SURE TIMER IS OFF before changing the batteries
remove the pump to see if pump is binding the motor (run motor manually -- see page 3 of the instruction manual)

Unit Is Pumping Too Much Fluid

The tubing is the proper ID for your application

check program to insure the required duration
ensure programmer is turning on and off at set times
remember that fresh batteries will result in a slightly higher than average dispense

The tubing is not the proper ID for your application