No Discharge
Cause
Solution

No water

 
Open water supply

Magnetic valve not functioning

 
Install valve parts kit

Excessive water pressure

 
Install regulator if water pressure exceeds 60 PSI (flowing)

Eductor clogged

 
Clean* or replace
* In hard water areas, scale may form inside the discharge end of the eductor, as well as in other areas of the unit that are exposed to water. This scale may be removed by soaking the eductor in a descaling solution (deliming solution). To remove an eductor located in the cabinet, firmly grasp water valve and unthread eductor. Replace in same manner. Alternatively, a scaled eductor can be cleaned (or kept from scaling) by drawing the descaling solution through the unit. Operate the unit with the suction tube in the descaling solution. Operate the unit until solution is drawn consistently, then flush the unit by drawing clear water through it for a minute. Replace concentrate container and put suction tube into concentrate.

 

 

 

No concentrate draw
Cause
Solution

Clogged foot valve

 
Clean or replace

Metering tip or eductor has scale build-up

 
Clean (descale)* or replace

Low water pressure

 
Minimum 20 PSI (with water running) required to operate unit properly

Discharge tube(s) not in place or flooding ring missing from inner discharge tube

 
Push tube firmly onto eductor discharge hose barb; be sure inner discharge tube is installed and has flooding ring
Concentrate container empty   Replace with full container
Inlet hose barb not screwed into eductor tightly   Tighten, but do not overtighten
Clogged water inlet strainer   Disconnect inlet water line and clean strainer
     
* In hard water areas, scale may form inside the discharge end of the eductor, as well as in other areas of the unit that are exposed to water. This scale may be removed by soaking the eductor in a descaling solution (deliming solution). To remove an eductor located in the cabinet, firmly grasp water valve and unthread eductor. Replace in same manner. Alternatively, a scaled eductor can be cleaned (or kept from scaling) by drawing the descaling solution through the unit. Operate the unit with the suction tube in the descaling solution. Operate the unit until solution is drawn consistently, then flush the unit by drawing clear water through it for a minute. Replace concentrate container and put suction tube into concentrate.

 

 

Excess concentrate draw
Cause
Solution

Metering tip not in place

 
Press correct tip firmly into barb on eductor

Chemical above eductor

 
Place concentrate below the eductor

 

 

Failure of unit to turn off
Cause
Solution

Water valve parts dirty or defective

 
Clean or replace with valve parts kit

Magnet does not fully return

 
Ensure magnet moves freely

Push button stuck

 
Remove button and clean cabinet/button to remove any dirt lodged in slide recess

 

 

 

Excess foaming in discharge
Cause
Solution

Air leak in pick-up tube

 
Put a clamp on tube or replace tube if brittle

 

 

 

Water discharge from air vents on eductor
Cause
Solution

Restricted discharge hose

 
Be sure discharge tube is not immersed, kinked, or elevated. Be sure there is no liquid in the discharge tube when beginning to operate dispenser

High water pressure

 
Install pressure regulator if flowing water pressure exceeds 60 PSI (flowing)

 

 

Unit continuously draws concentrate
Cause
Solution

End of high flow discharge tube lower than eductor after unit stops operating

 
Always invert discharge tube by hanging on side of unit using hook on end of tube.

 

 

 

Water gets into concentrate container
Cause
Solution

Heavy mineral deposits in eductor

 
Descale* or replace eductor
Faulty or missing foot valve   Repair or replace foot valve
* Mineral deposits, known as scale, may form at the discharge of the eductor, particularly in hard water areas. To remove scale, soak the eductor in a descaling or deliming solution. Alternately, the descaling solution can be siphoned into the eductor by operating the unit with the foot valve in the descaling solution. After operating the unit in this manner for a minute, put foot valve in clear water and operate for another minute to flush the unit. Return the foot valve to the concentrate for normal use.